Privacy Policy

Effective Date: March 14, 2026

Luxey Perfumes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect the following types of personal information:

• name
• phone number
• email address
• delivery address
• billing details
• order history
• payment reference information
• messages sent through our contact form, email, or WhatsApp
• device, browser, and usage information collected through cookies or analytics tools

2. How We Collect Information

We collect personal information when you:

• place an order
• contact us
• subscribe to our newsletter
• browse our website
• use forms or communicate with us through available channels

3. How We Use Your Information

We may use your information to:

• process and deliver orders
• communicate with you about your purchase
• provide customer support
• verify payments
• prevent fraud and misuse
• improve our website, services, and customer experience
• send updates, offers, or marketing messages where permitted

4. Payment Processing

Payments on this website are processed securely through Paystack. We do not store your full card details on our own servers. Payment-related data may be collected and processed by Paystack in line with its own privacy and security procedures.

5. Sharing of Information

We may share personal information only where necessary, including with:

• payment service providers such as Paystack
• delivery or courier partners
• technology service providers supporting the website
• legal or regulatory authorities where required by law

We do not sell your personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide support, maintain records, resolve disputes, comply with legal obligations, and protect our business interests.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve site performance, remember preferences, analyze traffic, and support marketing activities. You can control cookies through your browser settings where available.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

9. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion where appropriate
• withdraw consent to marketing communications
• object to certain uses of your information

To make a request, contact us at info@luxeyperfumes.com.

10. Marketing Communications

If you subscribe to receive promotional messages from us, you may opt out at any time by following the unsubscribe option in the message or by contacting us directly.

11. Third-Party Services

This website may contain links to third-party services or platforms. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

13. Contact

If you have questions about this Privacy Policy or your personal data, contact:
Email: info@luxeyperfumes.com
Phone/WhatsApp: 0200211226
Address: Kiravi Street, Asokwa, Kumasi, Ashanti Region, Ghana