Shipping & Delivery Policy

Effective Date: March 14, 2026

Thank you for shopping with Luxey Perfumes. This Shipping & Delivery Policy explains how we process and deliver orders.

1. Processing Time

Orders are usually processed within 1 to 3 business days after payment has been successfully confirmed, unless otherwise stated.

2. Delivery Time

Estimated delivery times depend on location and courier availability. Delivery timelines shown on the website are estimates only and are not guaranteed.

3. Delivery Areas

We deliver to locations specified on the website or confirmed during checkout. If your location falls outside our normal delivery area, additional time or charges may apply.

4. Shipping Fees

Shipping costs, if applicable, will be displayed during checkout before payment is completed.

5. Delays

Delivery may be delayed due to:

weather conditions
courier issues
public holidays
high order volumes
incomplete or incorrect delivery details
circumstances beyond our reasonable control

We are not responsible for delays caused by third-party courier services once an order has been dispatched.

6. Customer Responsibility

Customers are responsible for providing accurate delivery information, including full address, phone number, and any necessary instructions. We are not liable for failed delivery caused by incorrect information provided by the customer.

7. Missed Deliveries

If delivery cannot be completed because the customer is unavailable or unreachable, additional delivery attempts or charges may apply depending on the courier arrangement.

8. Delivery Confirmation

An order is considered delivered when it has been handed over to the customer, left at the delivery address based on agreed instruction, or marked delivered by the assigned courier.

9. Damaged Packages

If your package arrives visibly damaged, please report it to us as soon as possible and provide supporting photos where available.

10. Contact

For delivery questions, contact:
Email: info@luxeyperfumes.com
Phone/WhatsApp: 0200211226