Terms & Conditions | Luxey Perfumes

Effective Date: March 14, 2026

Welcome to Luxey Perfumes. These Terms & Conditions govern your use of our website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Luxey Perfumes is an independent fragrance retail startup operating in Ghana. The website offers perfumes and related fragrance products for personal purchase and delivery.

For any questions regarding these Terms & Conditions, please contact us at:
Email: info@luxeyperfumes.com
Phone/WhatsApp: 0200211226
Address: Kiravi Street, Asokwa, Kumasi, Ashanti Region, Ghana

2. Eligibility to Use the Website

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

3. Products and Descriptions

We aim to ensure that all product descriptions, images, prices, and availability information are accurate. However, slight differences may occur in packaging, bottle design, or presentation. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing

All prices displayed on this website are listed in the currency stated on the website at the time of purchase. Prices may be changed at any time without notice. Delivery fees, where applicable, will be shown at checkout before payment is made.

5. Orders

Placing an order on this website does not guarantee acceptance. All orders are subject to availability and confirmation. Luxey Perfumes reserves the right to refuse or cancel any order for reasons including product unavailability, pricing errors, suspected fraud, or payment issues.

6. Payments

Payments on this website are processed securely through Paystack. By making a purchase, you agree that payment authorization and processing may be handled by Paystack through its secure payment systems. Orders will only be confirmed after successful payment authorization and verification.

7. Shipping and Delivery

We aim to process and dispatch orders within the timelines stated in our Shipping & Delivery Policy. Delivery times are estimates only and may be affected by factors beyond our control, including courier delays, weather, public holidays, or incorrect address details provided by the customer.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Refund / Return / Exchange Policy. Customers are encouraged to read that policy before placing an order.

9. Cancellations

Orders may only be cancelled before they are processed or dispatched. Once an order has been processed or shipped, cancellation may no longer be possible.

10. Intellectual Property

All content on this website, including text, logos, graphics, product images, branding, and design elements, is the property of Luxey Perfumes unless otherwise stated. You may not reproduce, copy, distribute, or use any content from this website without prior written permission.

11. Prohibited Use

You agree not to use this website:

for unlawful purposes
to interfere with the website's operation or security
to submit false information
to attempt fraud or unauthorized transactions
to copy or exploit content without permission

12. Limitation of Liability

Luxey Perfumes shall not be liable for indirect, incidental, special, or consequential damages arising from the use of this website, delays in delivery, or inability to use the website or products, except where such limitation is not permitted by law.

13. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how your personal information is collected, used, and protected.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after such changes means you accept the revised terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in Ghana.

16. Contact

For customer support, legal notices, or complaints, contact:
Email: info@luxeyperfumes.com
Phone/WhatsApp: 0200211226
Address: Kiravi Street, Asokwa, Kumasi, Ashanti Region, Ghana